Enterprise
Scalable Catering Logistics for High-Volume Operations
For restaurant groups, multi-location brands and organisations running catering delivery at volume — with account-level pricing, consolidated billing and a delivery standard that holds across every location.
Enterprise is Houston Delivery Services’ account model for organisations running catering delivery at volume — a restaurant group with several locations, or a single high-volume kitchen with continuous scheduled output. Pricing, billing and account structure are handled at the organisation level rather than negotiated fresh on every order.
Who this is for
When delivery becomes an operation
One kitchen sending out a few catering orders a week is a scheduling problem. Six kitchens sending out dozens is an operating model — and the things that break are different.
Standards drift between locations
Each site solves delivery its own way, and the customer experience stops being one brand.
Volume outgrows per-order pricing
Commercial terms set for occasional deliveries stop making sense once delivery is continuous.
Finance is reconciling noise
Dozens of individual delivery charges across multiple sites is a reconciliation job nobody asked for.
Nobody owns the whole picture
Without visibility across locations, delivery performance is a set of anecdotes rather than something you can manage.
Capacity has to absorb the peak
Programmes have seasons and event spikes, and the delivery arrangement has to hold up through them.
Built for More Complex Delivery Operations
Enterprise is not a bigger version of the standard account — it is the arrangement for organisations where delivery is structured, repeatable and spread across more than one location.
Multiple pickup locations sit under a single business account, each with its own address and its own bookings, while pricing and billing are handled at the account level. Team members get their own portal access, so the people booking deliveries are not sharing one login.
The commercial side is agreed with our team rather than taken off a rate card, because the right terms for a programme depend on what the programme actually is.
What's included
Enterprise capabilities
Custom account pricing
Pricing can be configured for your account, and where it makes sense for individual locations within it, rather than applying one public rate to everything.
Multi-location support
Every pickup location in your group sits under one business account, each managed and booked separately.
Consolidated billing
Deliveries are gathered into billing cycles with statements you can review, instead of arriving as a stream of unrelated charges.
Team access
Add the people who need to book and track deliveries, so the account is not run through a single shared login.
Operational visibility
Order history, delivery status and confirmations across the account, so delivery performance is something you can actually look at.
A consistent delivery standard
The same scheduled pickup, thermal transport and professional handoff at every location in the group.
Use cases
Programmes we support
Multi-location restaurant groups
One delivery standard and one commercial arrangement across every site in the group.
Corporate catering programmes
Organisations feeding their own people or their clients on an ongoing basis.
Ongoing office meal programmes
Regular scheduled drops to the same destinations, booked against the same account.
Large-scale events
Conferences and functions where the volume arrives all at once and the timing is unforgiving.
High-volume catering operations
Kitchens whose output is catering, where delivery is a continuous operation rather than an occasional errand.
Ghost kitchen networks
Multiple production sites with no dining rooms, where delivery is the entire route to the customer.
In practice
Enterprise in Practice
A few illustrations of how the account model applies to real operating patterns.
Multi-location restaurant group
Several locations across the metro each generate their own catering orders. Every site books its own deliveries through the portal, while pricing and billing stay organised under one business account instead of scattered across separate arrangements.
A higher-volume catering operation
A kitchen producing frequent scheduled catering orders uses HDS as its last-mile provider rather than managing every delivery internally — hiring, insuring and scheduling its own drivers for volume that swings by season and event.
A custom commercial arrangement
Where the operational requirements justify it, pricing can be configured for the account as a whole, or for individual locations within it, rather than applying the standard published rates. What that looks like is worked out directly with our team.
Process
How an enterprise programme starts
The setup is a conversation first, because the commercial terms depend on what the programme involves.
Tell us about the programme
Locations, expected volume, the destinations you serve and how delivery fits your operation today.
We shape the arrangement
We work through pricing, billing and how your locations should be structured under the account.
Your account is configured
Locations, team access and account-level pricing and billing are set up so your sites can start booking.
Your locations book and we deliver
Each site books its own deliveries through the portal, while pricing, billing and visibility stay consolidated at account level.
Why HDS
What holds true on every delivery
Whichever way you work with us, these are the parts that do not change.
Catering is the whole business
HDS is not a general courier that also moves food. Large, scheduled food orders are what the service is built around.
Thermal transport as standard
Drivers carry professional thermal equipment and are trained to handle catering orders so they arrive as the kitchen sent them.
Flat-rate, no commissions
A flat base fee based on order value, plus a per-mile charge only when a trip runs beyond 10 miles. No commission is ever taken on the food itself.
Scheduled, not on demand
Deliveries are booked in advance against a pickup and delivery time, so the timing is agreed before anyone gets in a vehicle.
Visibility from pickup to handoff
Order status is available from pickup through completion, and every finished delivery is confirmed and recorded.
One metro, covered properly
Houston and its surrounding communities, served by drivers who work here — not a thin national footprint.
Coverage
Across the greater Houston area
Houston and its surrounding communities — one metro, covered properly.
From The Woodlands and Conroe in the north, west through Katy and Cypress, south to Sugar Land, Pearland and League City, and east toward Baytown and the ship channel communities.
Delivering inside the city itself? Houston coverage covers the downtown, Medical Center and Energy Corridor sub-markets district by district. Suburban markets have their own pages too, including Katy, The Woodlands and Sugar Land.
See every area we serveNot sure how it all works?
Walk through a delivery from booking to handoff, or look at what one costs before you get in touch.
Pricing
Account-level pricing
High-volume programmes may qualify for account-specific pricing based on the operational requirements of the programme, rather than the standard published rates. Pricing can be set for the account as a whole and, where appropriate, for particular locations within it.
The published flat-rate structure is the starting point and remains the reference for what a delivery normally costs. What an enterprise arrangement changes is how those terms are set for your account — which is a conversation, not a form.
FAQ
Questions about this service
Does HDS support multiple restaurant locations?
Yes. Multiple pickup locations sit under a single business account, each with its own address and bookings, while pricing, billing and order history stay consolidated at account level.
Is custom account pricing available?
Yes. Pricing can be configured specifically for your account, and where it makes sense for individual locations within it. What terms apply depends on the operational requirements of your programme, so it is agreed with our team.
Can HDS support high-volume and ongoing programmes?
Yes. Enterprise accounts are set up for organisations delivering continuously rather than occasionally. Individual deliveries are still booked through the portal by the location making them — there is no automated recurring scheduler that books them for you.
How does billing work?
Deliveries are collected into billing cycles at the account level, with statements you can review in the portal, rather than each delivery arriving as a separate unrelated charge.
Can different people at different locations book deliveries?
Yes. Team members can be given their own portal access under the business account, so each location books its own deliveries without sharing one login.
How do we start a conversation about an enterprise programme?
Get in touch with the details of your operation — how many locations, roughly what volume, and where you deliver. That is enough for us to work out what the right arrangement looks like.
Let's Build the Right Delivery Program
Tell us how your operation runs today and we will work out what a delivery programme should look like for it.